Table of Contents

## How do you calculate NPS on Excel?

How to calculate NPS in Excel:

- Add up the promoters – those who scored 9 and 10.
- Add up the detractors – those with responses 0 to 6 (included)
- To calculate the percentage, divide the number of promoters by the total number of responses.
- Repeat this process for detractors.

## How do you calculate a Net Promoter Score?

Your Net Promoter Score is calculated by: Subtracting the percentage of detractors from the percentage of promoters. (The percentage of passives is not used in the formula.) For example, if 10% of respondents are detractors, 20% are passives and 70% are promoters, your NPS score would be 70-10 = 60.

**How do you calculate NPS on a 5 point scale?**

The Net Promoter Score is calculated as the difference between the percentage of Promoters and Detractors. The NPS is not expressed as a percentage but as an absolute number lying between -100 and +100. For instance, if you have 25% Promoters, 55% Passives and 20% Detractors, the NPS will be +5.

**What’s a good NPS score?**

Any NPS score above 0 is “good”. It means that your audience is more loyal than not. Anything above 20 is considered “favourable”. Bain & Co, the source of the NPS system, suggests that above 50 is excellent, and above 80 is world class.

### Can you calculate NPS on a 5 point scale?

The range of the answer options used in the NPS survey question is the Net Promoter Score scale. NPS system is similar to the multiple-choice questions; however, the options are limited to 1-5 or 0-10 in the NPS scale. The scale 1-5 is more common in NPS mobile app surveys as it is more compact and needs less space.

### Can you calculate NPS on a 7 point scale?

The most common scale is 0-10. While a 0-10 scale is popular, the 7-point scale (1-7) is becoming more common. People are less likely to pick randomly on this scale compared to an 11-point scale in some studies. Researchers theorize that fewer options are less overwhelming, reducing random answers.

**Is NPS always out of 10?**

The Net Promoter Score scale The score comes from the NPS question, which is: “On a scale of 0 to 10, how likely is it that you would recommend our organisation to a friend or colleague?”

**What are good NPS scores?**

Calculate your NPS® (Net Promoter Score) Calculating your NPS score is as simple as tallying up your responses and subtracting the percentage of detractors from the percentage of promoters. The score is a whole number that ranges from -100 to 100, and indicates customer happiness with your brand experience.

#### How to calculate Net Promoter Score?

Calculating Net Promoter Score: A Quick Overview. To calculate your NPS score, all you need to do is, STEP 1: Ask your customers how likely they are to recommend your product to others. STEP 2: Then, categorize their responses into promoters (9-10), passives (7-8), and detractors (0-6). STEP 3: Subtract % of detractors from % of promoters.

#### How to increase your Net Promoter Score?

Measure operational performance

**What is the formula for the Net Promoter Score?**

Net promoter score (NPS) definition. NPS stands for Net Promoter Score which is a metric used in customer experience programs. NPS measures the loyalty of customers to a company. NPS scores are measured with a single-question survey and reported with a number from the range -100 to +100, a higher score is desirable.